The company sent me to AR Admin class
for AR System version 2.0(sorry, I don't remember the year). 2.1
AR System and Helpdesk Template 1.0 was released shortly after I got back
from training. We rejected the 1.0 template and wrote our own app
on 2.1, switching to ITSM when the 3.0 suite came out. I haven't
been to any training since 2.0. I think the formal Admin class was
a good one to get introduced. It hasn't been at all bad adding to
it over the years without further formal training.
Back in 97, I sat down with the Remedy manual, read it
cover to cover and was a Remedy administrator. There were only two
apps (I think); Helpdesk and Asset. Today, I looking at all the manuals
if you have the whole ITSM suite, I no longer think that's possible. I'm
curious, how many folks started Remedy by just reading the docs, or did
most people go out and get formal training.
|Benedetto Cantatore <bcantato@EMERGINGHEALTHIT.COM>
Sent by: "Action Request System
discussion list(ARSList)" <arslist@ARSLIST.ORG>
06/29/2009 12:35 PM
Please respond to
|Re: History of AR System|
Emerging Health IT
3 Odell Plaza
Yonkers, New York 10701
>>> robert.w.rowe@GMAIL.COM 06/29/09 10:56 AM >>>
** I began working with the point release of 2.1 late
in 1994 or early 1995 when I was at Winstar, a gone-broke telecommunications
company. I wrote the help-desk app for the network ops center, as well
as configuration forms, certification forms, lots of stuff. Back then it
was a good front-end for a database. We worked with voice communications,
so the FCC required a lot of auditing, all of which had to be written.
I got into Remedy as a C programmer who didn't have a project at the moment.
I was horrified to find no Else statements built into the system. I can't
remember when that came along, but it was quite an advance in programming.
We worked with HP-UX and an early version of Oracle. Installation of just
about anything was a bear, but once all the ducks were lined up it went
Ever since then I've worked with the ARS. Now it's quite sophisticated
in comparison with the old days.
On Sun, Jun 28, 2009 at 4:39 PM, Daniel Bloom <email@example.com>
From a bit of googling .....
The Company was incorporated on November 20, 1990 in Delaware
Headquarters Mountain View, California, USA
Key people Larry Garlick, Founder & CEO
Dave Mahler, VP Marketing
Doug Mueller, Chief Architect
Version 1.0 ?
Version 1.1 Approx. Nov 1992 still looking for confirmation
Version 2.0 was May 19, 1995
Version 4.0 was Jan 27, 1999
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