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Re: SLM Qual advice



Have you tried looking at the generated workflow to see what your qual
generates? It may give you an idea of how to adjust it.

Regards,
Chuck Baldi

On Tue, Aug 3, 2010 at 2:27 PM, Ramey, Anne <anne.ramey@nc.gov> wrote:
> **
>
>
>
> I am having trouble getting an SLM qualification to do what we need.  In the
> SLM manual, it says that you may need to use TR fields in your
> qualifications to get the desired behavior.  This implies you can use the DB
> fields as well…but I can't see that working properly.
>
>
>
> Desired behavior:
>
> Have a notification go out (to interested parties) when a ticket is saved
> with a priority of critical (either from new or from another priority).
>
>
>
> Current Qualification:
>
> 'Status' >= "Assigned" AND 'TR.Status' < "Resolved" AND ('DB.Priority' !=
> "Critical" OR 'DB.Status' = "New" OR 'DB.Status' >= "Resolved")
>
>
>
> Current actions: This works fine for new incidents saved directly into
> critical, and for tickets that are moved back from resolved into an open
> status,  but not for incidents that are saved as another priority first.
>
>
>
> I don't understand why the 'DB.Status' >= "Resolved" and 'DB.Status' = "New"
> appear to be working, but the 'DB.Priority' != "Critical" does not.  I've
> also tried using 'DB.SLM Priority' with the same results. What am I missing
> here?
>
>
>
>                 Thanks,
>
>
>
> Anne Ramey
>
> ***********************************
>
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>
>
>
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