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Re: How to get the Subject line when sending an email that performs a submit action?

Hello Marcelo,

You are right. Users just want to update the ticket, but I prefer doing it
through an bridge form to perform some operations and not to overload
HPD:Help Desk form. May be I am wrong and should be better to do an update
directly to HPD:Help Desk.

Thank you for your comments, that are well appreciated.

Kind regards,
Sergio Tomillero

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