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Re: modifying OOTB incident create Web Service


Use Corporate ID for the Empl serial number (that is what it is for).  In ITSM 7.6 they _finally_ added Corporate ID throughout the application as an identifying value for customers, which may lessen your concerns that First and Last are required – again, throughout the applications.  You may want to add a custom filter to populate First and Last after you supply Corporate ID to the HPD_IncidentInterface_Create_WS, but I cannot say if that is necessary since we do not use the web services.  Otherwise you may have to disable the workflow that traps for missing First and Last values while an Incident is being created.


Unfortunately they still have not added Login_ID (in 7.6), which is what we have to use for _everything_ where customer records are concerned; we continue to have to customize the apps, but at least Corporate ID is no longer a part of that customization like it was in ITSM 7.0.0x.


Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center

From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of sayana dixit
Sent: Thursday, August 05, 2010 10:43 AM
To: arslist@ARSLIST.ORG
Subject: modifying OOTB incident create Web Service



Hi all,


I have a requirement to modify the HPD_IncidentInterface_Create_WS in such a way that First name and Last name should no more be a required field, rather

there should be a new field on the WSDL called Empl serial number and that should be a required field. Also , i need to create a workflow which would populae

the first name and last name on HPD:Incidentinterface_Create form using Empl serial num(from web service) and thus creating the incident ticket.


Any ideas /thoughts on this, please share..





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