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Re: Windows 7 and WUT



Carin,

I have users on Windows 7 with WUT version 7.5.00 Patch 003A.

I have not had reports regarding this particular issue - lately.

If I remember correctly, what I have seen before is logged-in users
putting their computers into hibernation. When the computer comes out of
hibernation it may grab a new IP. Then Remedy sees the user as trying to
login from 2 different locations, even though it is the same computer. 

Check & see if Remedy sees the user as already logged in. If so, you can
"release user." Be aware that Remedy has limits on how often this can be
invoked for any given user. Also, you may want to verify IP lease time
with your networking team.

HTH,

Rebecca





-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Carin Grobler
Sent: Monday, August 09, 2010 5:43 PM
To: arslist@ARSLIST.ORG
Subject: Windows 7 and WUT


Hi, 

We have a couple of users using the Windows client with windows 7 OS
They are not using wireless but get the " User is connected to another
machine" error message

Anyone seen this error and have a fix for it ?


Thank you
Carin

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