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Re: RKIM 7.2 Kills Tomcat Service



**
I suggest you use the second scenario where you use the same tomcat and get RKM running on Tomcat before trying the IIS integration.  Once you have tomcat serving up the pages correctly then apply the IIS integration.

Alan Blake
Knowlysis


--- On Mon, 8/9/10, Kelly Gatewood <kgatewood@ITPROPHETS.COM> wrote:

From: Kelly Gatewood <kgatewood@ITPROPHETS.COM>
Subject: Re: RKIM 7.2 Kills Tomcat Service
To: arslist@ARSLIST.ORG
Date: Monday, August 9, 2010, 4:00 PM

This is usually due to the fact that there is a port conflict between the two instances of Tomcat.

This is from the BMC KM article 20018811.

In line 69, change

<Connector acceptCount="100" connectionTimeout="20000"

disableUploadTimeout="true" enableLookups="false"

maxHttpHeaderSize="8192" maxSpareThreads="75" maxThreads="150"

minSpareThreads="25" port="8080" redirectPort="8443"/>

to

<Connector URIEncoding="UTF-8" acceptCount="100"

connectionTimeout="20000" disableUploadTimeout="true"

enableLookups="false" maxHttpHeaderSize="8192"

maxSpareThreads="75" maxThreads="150" minSpareThreads="25"

port="8080" redirectPort="8443"/>

In line 91, change

<Connector enableLookups="false" port="8009"

protocol="AJP/1.3" redirectPort="8443"/>

to

<Connector URIEncoding="UTF-8" enableLookups="false"

port="8009" protocol="AJP/1.3" redirectPort="8443"/>

See if that helps.

Thanks

Kelly Gatewood
IT Prophets


-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carin Grobler
Sent: Monday, August 09, 2010 6:34 PM
To: arslist@ARSLIST.ORG
Subject: RKIM 7.2 Kills Tomcat Service

Hi,

Long story short I have been trying to get RKM 7.2 to work and play nicely
with my current midtier installation

Midtier 7.1 patch 11
Windows 2003 server
Tomcat 5.5.25

Scenario 1
Installed RKM with separate Tomcat
moved .jar files to Tomcat common/lib dir

RKM works fine midtier works fine until you do an advanced search and it
kills Tomcat.

Scenario 2

Installed RKM and Midtier using same Tomcat with IIS integration
Midtier stays stable
RKM won't open admin pages get "kms.web.controllers.AccessController:
Request is not secure, redirecting to<<servername>>" in stdout.log file

Advanced searches still won't work

Any suggestions

Carin

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attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

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