[Date Prev] [Date Next] [Prev in Thread] [Next in Thread] [Date Index] [Thread Index]

Re: Change Phase Names



**

Oh sorry we are on ITSM 7.6p1

 

From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Guillaume Rheault
Sent: Wednesday, August 11, 2010 8:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Change Phase Names

 

**

Rick, I would not change phase names, specially with ITSM 7.5.1
I had a fairly deep conversation about this with BMC support, and I was convinced not to do it....I don't think it has been tested enough.
With ITSM 7.6.1 or ITSM 7.6.2 maybe I would try it.

Guillaume


From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Rick Cook [remedyrick@GMAIL.COM]
Sent: Friday, July 30, 2010 8:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: Change Phase Names

** OK, I think I REALLY have it this time.

The place to change the Approval Phase Names is in the APR:SYS-Approval Definition form, in the Phase Name field.  You just type in whatever name you want to use rather than select from the Menu.  Once you change it there, the change appears in the menus of both that form and the Approval Mappings form.  Haven't tested the execution of those all the way through the Approval process, but it should work.

Rick

On Thu, Jul 29, 2010 at 5:27 PM, Rick Cook <remedyrick@gmail.com> wrote:

So if the entries in that form don't affect anything, why are they there?  The menus on the Approval Process form are generated from that form itself, like you hand-enter a value and then it appears in the menu.  There is also an interface form  that allows modification of the entries that we see in the menus, but it doesn't allow new entries.

Has someone actually done what I am trying to do - alter the Phase Names used in the Approval Mapping forms?

Rick

 

On Thu, Jul 29, 2010 at 12:11 PM, pritch <pritch@ptd.net> wrote:

Form is Approval Process Configuration - and no, I haven't seen it affect
approval mappings, notifications, etc..   There is a panel for status flow
that can alter the status the ticket goes to on approval / rejection - even
if you don't change the phase name.


On Thu, 29 Jul 2010 10:03:34 -0500, "Martinez, Marcelo A"
<MARCELO@CPCHEM.COM> wrote:
> Rick,
> I'm not on 7.5 - but will be soon.
> Does changing the phase names affect the approval mappings, notifications
> to approvers, etc? I didn't find a form called Phase Management
> Configuration on CM 7.0.03..
>
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
> Sent: Thursday, July 29, 2010 7:30 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Change Phase Names
>
> ** Never mind - I found it myself far more easily than I thought I would.

> It's the Phase Management Configuration form.
>
> Rick
> On Thu, Jul 29, 2010 at 8:27 AM, Rick Cook

> <remedyrick@gmail.com<mailto:remedyrick@gmail.com>> wrote:
> In CM 7.5, can we edit the Phase names referenced in the Approval
Mappings,
> i.e. add, remove, change the names?
>
> If so, how difficult is that to sync up with the rest of the Change and
> Foundation data?
>
> Rick
>
> _attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_
>
>

_______________________________________________________________________________
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug10 www.wwrug.com ARSlist: "Where the Answers Are"

 


_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_

_attend WWRUG10 www.wwrug.com ARSlist: "Where the Answers Are"_