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Re: Best Mobile Interface Development Path Opinion



**

So we just went live with 8.1.00 on Jan 1st, and it will probably be several years (knowing our organization) before we move onto any other new releases.

 

If we went this route I would still need to build an mobile interface to interact with the data, correct?

 

Levi Lippincott / Remedy Administrator

 

+1 402 561 7014 office

+1 402 321 5421 mobile

levi.lippincott@interpublic.com

 

Interpublic Group  6825 Pine Street, Omaha, NE 68106

 

"Talent is a Gift; But Character is a Choice." -Matt Grotewold-

 

From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Friday, February 6, 2015 12:38 PM
To: arslist@ARSLIST.ORG
Subject: Re: Best Mobile Interface Development Path Opinion

 

**

Agreed :)

 

On Fri, Feb 6, 2015 at 11:20 AM, Misi Mladoniczky <miz@rrr.se> wrote:

Hi,

Similar, but not exactly the same I would think. So you would need to recode
to some extent in order to make use of the future native interface.

        Best Regards - Misi, RRR AB, http://rrr.se


> Or you could use the existing Restful interface
> https://communities.bmc.com/docs/DOC-29073
> It's 3rd party, and I have no details regarding BMC's interface....but I
> suspect they will provide similar functionality.
>
> On Fri, Feb 6, 2015 at 11:00 AM, Misi Mladoniczky <miz@rrr.se> wrote:
>
>> Hi,
>>
>> Maybe you should wait for the RESTful API that will supposedly be
>> available in
>> the next major release?
>>
>>         Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>>
>> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
>> Find these products, and many free tools and utilities, at http://rrr.se.
>>
>> > Hello,
>> >
>> > First let me state we are going to be building this in house so, thank
>> you if
>> > you have a product that will fit my needs but we are not in a position to
>> > purchase something.
>> >
>> > We are starting the process of building a mobile interface for, what I
>> hope
>> > will be, some simple tasks.
>> >
>> > Ideally we would like our users to be able to login to the system and be
>> > brought to a slim view of the HPD:Incident Management Console with the
>> only
>> > options available are applying/clearing filters, looking at their list of
>> > tickets, and then opening the tickets up.
>> >
>> > Then they can be brought to a slim view of the HPD:Help Desk form where
>> they
>> > will see really basic info with some options like, "assign to me,"
>> "reassign,"
>> > "resolve," "update work log," etc.
>> >
>> > All that being said, in everyone's opinion would this be best achieved
>> through
>> > separate HTML/Java web pages connected to the system via Web Services, or
>> > through a custom view on the respective forms, or is there another way
>> that I
>> > have not thought of yet that might be better?
>> >
>> > We are running 8.1.00 ARS/ITSM with 8.1.01 (SP1) Mid Tier with Tomcat
>> 6.0.
>> >
>> >
>> > [Description: Description: cid:411C7191-C84A-4BC4-84A6-03A2A02A75D5]
>> >
>> >
>> >
>> >
>> >
>> > Connect with us:    interpublic.com<http://www.interpublic.com/>
>> >
>> > Twitter<https://twitter.com/#%21/interpublicipg>
>> >
>> > Facebook<https://www.facebook.com/InterpublicGroup>
>> >
>> >
>> >
>> >
>> > Levi Lippincott / Remedy Administrator
>> > +1 402 561 7014 office
>> > +1 402 321 5421 mobile
>> > levi.lippincott@interpublic.com<mailto:levi.lippincott@interpublic.com>
>> > Lync Communcator<sip:levi.lippincott@na.corp.ipgnetwork.com>
>> >
>> >
>> >
>> >
>> >
>> > Interpublic Group  6825 Pine Street, Omaha, NE 68106
>> >
>> >
>> > "Talent is a Gift; But Character is a Choice." -Matt Grotewold-
>> >
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>> privileged.
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>> >
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