Thanks for the suggestion..
How could create a new custom Class? I have tried & created only the new Class in BMC.CORE namespace and implemented.
What is the best practice way to create custom Class? The custom class should not affected when upgrade the new Atrium CMDB.
Please suggest..
Regards,
Pandi. C
**_ARSlist: "Where the Answers Are" and have been for 20 years_You could use the BMC ADDM product catalog as a starting point if you have access to it.
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jayesh
Sent: 03 January 2016 05:19
To: arslist@ARSLIST.ORG
Subject: Re: Atrium CMDB implementation
**
Hi,
You should have the list of products with manufaturer and model details.You may get the list
From hardware operations team.
Then refine your list and categorize CTI based on CI type so that you can import it using DMT.
If you have product catalogue that is changing frequently then you have to use product catalogue manage data console to update it. So do not expect full automation 😊
Once the product catalog is ready,you can create aliases for manufacturer or model to normalize CI in sandbox datasets.
The ready catalogue is available for ITSM usage but if you have multi tenant environment then you might have to add all the companies in the product relationahip to make it visible during ticket creation.
Do not directly import it in Prod.
Regards,
JayeshFrom: Pandi C
Sent: 03-01-2016 10:21 AM
To: arslist@ARSLIST.ORG
Subject: Atrium CMDB implementation**
Hi,
We are in the situation to implement Atrium CMDB, the environment already been installed (on premise & rod).
Now we would like to configure the data, So we are looking that how to configure the Product catalogue with relationship of other ITSM modules.
Can you please give an idea & steps to implement the Product catalogue ???
Regards,
Pandi.C_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_