Firstly, be absolutely sure that you need a custom class – can’t you use any of the out-of-the-box classes?
If not, you can create new classes in Atrium Explorer or, for ease of migration, you could create a CMDB Driver script to do this.
Choose a namespace of a few characters – you don’t need to follow the BMC pattern of ABC.DEF unless you plan to create many classes and want to separate them for some reason.
Also, use a non-BMC prefix for the class, e.g. ABC_YourNewClass
If you create the class ‘legally’ it won’t be affected by future upgrades.
You may also want to create an asset form to make the class visible in asset management.
You could use the sync UI function for this but personally I don’t trust it as it adds loads of unwanted hidden fields and tabs – though I haven’t tried it in V9.
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pandi C
Sent: 04 January 2016 19:09
To: arslist@ARSLIST.ORG
Subject: Re: Atrium CMDB implementation
**
Thanks for the suggestion..
How could create a new custom Class? I have tried & created only the new Class in BMC.CORE namespace and implemented.
What is the best practice way to create custom Class? The custom class should not affected when upgrade the new Atrium CMDB.
Please suggest..
Regards,
Pandi. C
On 3 Jan 2016 4:11 pm, "Peter Romain" <p.romain.arslist@parsolutions.co.uk> wrote:
**
You could use the BMC ADDM product catalog as a starting point if you have access to it.
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jayesh
Sent: 03 January 2016 05:19
To: arslist@ARSLIST.ORG
Subject: Re: Atrium CMDB implementation
**
Hi,
You should have the list of products with manufaturer and model details.You may get the list
From hardware operations team.
Then refine your list and categorize CTI based on CI type so that you can import it using DMT.
If you have product catalogue that is changing frequently then you have to use product catalogue manage data console to update it. So do not expect full automation 😊
Once the product catalog is ready,you can create aliases for manufacturer or model to normalize CI in sandbox datasets.
The ready catalogue is available for ITSM usage but if you have multi tenant environment then you might have to add all the companies in the product relationahip to make it visible during ticket creation.
Do not directly import it in Prod.
Regards,
Jayesh
**
Hi,
We are in the situation to implement Atrium CMDB, the environment already been installed (on premise & rod).
Now we would like to configure the data, So we are looking that how to configure the Product catalogue with relationship of other ITSM modules.
Can you please give an idea & steps to implement the Product catalogue ???
Regards,
Pandi.C
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