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Check the /opt/bmc/ARSystem/Logs directory (or equivalent on your system) for a file called arCacheOutput – what does it contain? I’ve just seen a similar problem where I had not installed the compat-libstdc++-33.x.x.x.i686
package to provide the 32 bit libstdc++.so.5 file required by the arcache binary.
The install process goes something like this – connect to db and create minimal tables, install server binaries, start server, create temp installer user account using arcache, import remaining forms/workflow
from defs. If arcache fails to create the temp install account then you’re left with a running server but you have no users and a lot of missing forms. Mark From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Ben Chernys **
Hi Folks, CentOS – Oracle 12c (isolated PDB) – attempting to install ARS 9. I am trying to install 9. During the install process (of ARS server only) I get this error: THROWABLE EVENT {Description=[Error from RIKJ command],Detail=[Your login failed, but connected as a guest user.]} After a bunch of these errors, the install claims to have failed BUT an arsystem start command brings it up – alas with no logins allowed – at least using the API & the mid-tier. Obviously I will have missed some important
forms and data during the install. Anyone run into this while installing ITSM 9? What value does in the AR System Administrator prompt? I tried Demo with no password and Demo with a password.
Cheers Ben Chernys _ARSlist: "Where the Answers Are" and have been for 20 years_ |