I have a requirement to close an Incident on submit. Basically document there was an alert but no action is required. The submit comes into the HPD:Interface_Create via a web service and if certain criteria is met, the Status gets set to Closed. Problem is in order to create the Incident as Closed or Cancelled there has to be an Assigned Group and Assignee. The Assigned Group is no problem as the default group does not have notifications enabled. Assigned Person is problem. If I create a dummy person “Closedby Nobody”, that dummy person is going to show up in the Assignee menu when the group is selected in any Incident.
Through the HPD:Interface_Create is there a way to create the Closed Incident without an assignee?
If that is not possible, is there a way to hide the dummy assignee from being selected from the Assignee menu?
Sr. OSD Systems Engineer
ITILv3 Foundation, Continual Service Improvement
NaviSite, Inc. – A Time Warner Cable Company
This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout.
_ARSlist: "Where the Answers Are" and have been for 20 years_