Re: Email Service is non functioning after upgrade to 9.0.01

Warren,

By looking your logs your email engine is up and running correctly.

After 9.0 all Email Engines are running in server group env, and following the service failover i.e sharing email engine load among them.

You can follow the docs for more information about service failover.

https://docs.bmc.com/docs/display/public/ars9000/Email+engine+service+failover+in+a+server+group

let me know if you required any help.

Hope this will help you.

--Parshram

From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
Sent: 18 January 2016 10:21 PM
To: arslist@ARSLIST.ORG
Subject: Email Service is non functioning after upgrade to 9.0.01

First, the technical stuff.

AREmail is running on a MS Server 2008 SP2 (Virtual)

We upgraded from ARS 7.6.04 to 9.0.01 in a 3 app server environment.

Email is only currently running on one of the 3 app servers

Java JRE is 8u66

The Email service comes up, and the email log and email.lck file is created...

And then nothing. We've checked the email_daemon.properties file, and it looks good.

Here is the log file.

<EML> /* Mon Jan 18 2016 11:26:09.969 */ Application has started Version: 9.0.01 201508191530
<EML> /* Mon Jan 18 2016 11:26:09.969 */ Checking connection to server: ESA-REMAPP01.[ServerDomain] ...
<EML> /* Mon Jan 18 2016 11:26:09.969 */ Using RMI Port xxxx
<EML> /* Mon Jan 18 2016 11:26:09.970 */ Using JRE: 1.8.0_66
<EML> /* Mon Jan 18 2016 11:26:11.843 */ Successfully connected at Jan 18, 2016 11:26:11 AM
<EML> /* Mon Jan 18 2016 11:26:38.893 */ Email Engine asserting waiting state for provider:[com.bmc.arsys.emaildaemon://incoming/AR_Incoming]
<EML> /* Mon Jan 18 2016 11:26:38.894 */ Email Engine asserting waiting state for provider:[com.bmc.arsys.emaildaemon://outgoing/ARSystem_Out]

I've removed the domain name and rmi port for security reasons.

Any help you can provide would be most appreciated. We're supposed to go live this afternoon, and we have to get email up!

Warren R. Baltimore II
Remedy Developer
410-533-5367

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