** Hi Warren,I am curious when you "upgrade" to version 9. Did you really go through the upgrade steps or you went new instance and cut over? I ask this because we are also consider version 9. We are on 7.6.04.
On Wednesday, January 20, 2016, Warren R. Baltimore II <email@example.com> wrote:**We then made a change to the server and restarted the service, and it went back to waiting. Dolly has my log files and is working with Engineering to find out what the cause might be. In the meantime, I know now what is wrong and can take some easy steps to ensure it stays up and running until we find out how to fix the issue.We manually moved them to Active, and the primary one started functioning.Thanks for the replies everyone! Sorry I didn't get back sooner.I spent quite a long time on the phone yesterday with Dolly from BMC. What we discovered was that while my email servers were coming up, the primary was not moving into an Active State, instead they were all in a Waiting state._ARSlist: "Where the Answers Are" and have been for 20 years_On Tue, Jan 19, 2016 at 12:36 AM, Walunjkar, Parshuram <Parshuram_Walunjkar@bmc.com> wrote:**
By looking your logs your email engine is up and running correctly.
After 9.0 all Email Engines are running in server group env, and following the service failover i.e sharing email engine load among them.
You can follow the docs for more information about service failover.
let me know if you required any help.
Hope this will help you.
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II
Sent: 18 January 2016 10:21 PM
Subject: Email Service is non functioning after upgrade to 9.0.01
First, the technical stuff.
AREmail is running on a MS Server 2008 SP2 (Virtual)
We upgraded from ARS 7.6.04 to 9.0.01 in a 3 app server environment.
Email is only currently running on one of the 3 app servers
Java JRE is 8u66
The Email service comes up, and the email log and email.lck file is created...
And then nothing. We've checked the email_daemon.properties file, and it looks good.
Here is the log file.
<EML> /* Mon Jan 18 2016 11:26:09.969 */ Application has started Version: 9.0.01 201508191530
<EML> /* Mon Jan 18 2016 11:26:09.969 */ Checking connection to server: ESA-REMAPP01.[ServerDomain] ...
<EML> /* Mon Jan 18 2016 11:26:09.969 */ Using RMI Port xxxx
<EML> /* Mon Jan 18 2016 11:26:09.970 */ Using JRE: 1.8.0_66
<EML> /* Mon Jan 18 2016 11:26:11.843 */ Successfully connected at Jan 18, 2016 11:26:11 AM
<EML> /* Mon Jan 18 2016 11:26:38.893 */ Email Engine asserting waiting state for provider:[com.bmc.arsys.emaildaemon://incoming/AR_Incoming]
<EML> /* Mon Jan 18 2016 11:26:38.894 */ Email Engine asserting waiting state for provider:[com.bmc.arsys.emaildaemon://outgoing/ARSystem_Out]
I've removed the domain name and rmi port for security reasons.
Any help you can provide would be most appreciated. We're supposed to go live this afternoon, and we have to get email up!
Warren R. Baltimore II
_ARSlist: "Where the Answers Are" and have been for 20 years__ARSlist: "Where the Answers Are" and have been for 20 years_
--Warren R. Baltimore II
410-533-5367_ARSlist: "Where the Answers Are" and have been for 20 years_