Sounds like a difference between the User form and the User Cache (Cache Corruption).
I have seen some strange things lately with Remedy and the User Cache (on 8.x) where they only way to get Users access back was to run a re-cache on the server (command line) as a restart did not sort the issues.
The only problem with running the command line is the time it takes to drop and rebuild the cache.
Yes, Administrator group is showing in Group List value.On 22 Jan 2016 2:18 a.m., "Chetan Shinde" <firstname.lastname@example.org> wrote:_ARSlist: "Where the Answers Are" and have been for 20 years_**Check the Group List value in the 'User' form, it should contain the Administrator group._ARSlist: "Where the Answers Are" and have been for 20 years_Regards,
Chetan ShindeOn Thu, Jan 21, 2016 at 2:18 PM, Pandi C <email@example.com> wrote:**Hello__ARSlist: "Where the Answers Are" and have been for 20 years_Administrator User not able to access the remedy Group form. We have removed and updated Administrator permission again on the user people record, even though getting attached below error message when trying to open Group form url.ARERR You have no access permission to the form Group.Kindly check and let me know if anyone face this issue??? for the solution.--C.Pandi