Existing user only facing the issue that when promoting (updating) to Administrator.
Where need to update the existing request I'd??
How to find the request I'd for the user??
Might it not be enough to use arcache to add/change a single user?
Adding a new admin user (I usually use a new user name, but if you know the
request id -e you can update an existing user):
arcache -Ua -d -e 00001500 -n loginname -t server -g "1;" -l1 -p passwd
If you are out of Fixed license, you sometimes need to first delete an
arcache -Ud -d -e 0000000000000000x -t server
After I have things up and running I typically reload the user cache. But I
have seen problems with this on 7.6.04 in conjunction with group inheritance:
arreload -u User -f -a adminuser -p adminpassword
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
> Sounds like a difference between the User form and the User Cache (Cache
> I have seen some strange things lately with Remedy and the User Cache (on
> 8.x) where they only way to get Users access back was to run a re-cache on
> the server (command line) as a restart did not sort the issues.
> The only problem with running the command line is the time it takes to drop
> and rebuild the cache.
> Kind Regards,
> Carl Wilson
> On 22 Jan 2016 13:26, "Pandi C" <email@example.com> wrote:
>> Yes, Administrator group is showing in Group List value.
>> On 22 Jan 2016 2:18 a.m., "Chetan Shinde" <firstname.lastname@example.org> wrote:
>>> Check the Group List value in the 'User' form, it should contain the
>>> Administrator group.
>>> Chetan Shinde
>>> On Thu, Jan 21, 2016 at 2:18 PM, Pandi C <email@example.com> wrote:
>>>> Administrator User not able to access the remedy Group form. We have
>>>> removed and updated Administrator permission again on the user people
>>>> record, even though getting attached below error message when trying to
>>>> open Group form url.
>>>> ARERR You have no access permission to the form Group.
>>>> Kindly check and let me know if anyone face this issue??? for the
>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"