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Re: Help with AIE



You need to define the data source & data exchanges for creating AIE jobs.

During data exchange, field mappings between remedy & the source system will be defined. Since AIE is no longer available in the latest versions, you cannot see the documents .


From: Action Request System discussion list(ARSList) <arslist@ARSLIST.ORG> on behalf of Brittain, Mark <mbrittain@NAVISITE.COM>
Sent: Friday, January 22, 2016 5:17 PM
To: arslist@ARSLIST.ORG
Subject: Help with AIE

Hi All & TGIF,


I need to set an AIE job to get data from an external source each night and don’t know where to start. I know what the external data is and where I want to put it.  I have looked at some of the AIE jobs previously set up and it’s not jumping out at me how to get started. I did look for documentation at BMC but came up empty there. If anyone knows where I can find the documentation to get started, that would be much appreciated


ARS 7.6.04 SP5

ITSM 7.6.04 SP2





Mark Brittain

Sr. OSD Systems Engineer

ITILv3 Foundation, Continual Service Improvement

NaviSite, Inc. – A Time Warner Cable Company


Office: 315.634.9337

Mobile: 315.882.5360



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