You need to define the data source & data exchanges for creating AIE jobs.
During data exchange, field mappings between remedy & the source system will be defined. Since AIE is no longer available in the latest versions, you cannot see the documents .
From: Action Request System discussion list(ARSList) <arslist@ARSLIST.ORG> on behalf of Brittain, Mark <mbrittain@NAVISITE.COM>
Sent: Friday, January 22, 2016 5:17 PM
Subject: Help with AIE
Hi All & TGIF,
I need to set an AIE job to get data from an external source each night and don’t know where to start. I know what the external data is and where I want to put it. I have looked at some of the AIE jobs previously set up and it’s not jumping out at me how to get started. I did look for documentation at BMC but came up empty there. If anyone knows where I can find the documentation to get started, that would be much appreciated
ARS 7.6.04 SP5
ITSM 7.6.04 SP2
Sr. OSD Systems Engineer
ITILv3 Foundation, Continual Service Improvement
NaviSite, Inc. – A Time Warner Cable Company
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