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Re: Remedy 9.x and Amazon Web Services



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Remedy OnDemand is definite alternative you can think of in comparison to moving Remedy in AWS.

OnDemand not only provides access to latest & greatest ITSM suite but also helps to manage your changes , upgrades , etc.

Thanks,
Abhijit H

On 27-Jan-2016 9:07 pm, "Sinclair, Keith" <ksinclair@shoppertrak.com> wrote:
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Hey Joe,

 

Our test and dev environments have also been moved over to AWS. We used those as our POC and tests before moving prod.

 

From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Castleman
Sent: Tuesday, January 26, 2016 2:09 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy 9.x and Amazon Web Services

 

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Do you have additional instances on AWS for development and/or testing? Also wondered about setting up a secondary server for disaster recovery, but I'm guessing part of the reason of using the cloud is not having to do that.

 

I'm also looking at the PDF that Remedy published about On Demand.  I have no idea about the pricing, but (given their change review board etc.) I am guessing it could not possibly be cheaper than maintaining everything ourselves, like we're doing today.

 

Joe

 

On Tue, Jan 26, 2016 at 2:45 PM, Sinclair, Keith <ksinclair@shoppertrak.com> wrote:

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App and Mid-Tier are EC2. Db is RDS.

 

From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Castleman
Sent: Tuesday, January 26, 2016 1:38 PM


To: arslist@ARSLIST.ORG
Subject: Re: Remedy 9.x and Amazon Web Services

 

**

Thanks Keith.  Are you using EC2?

 

Joe

 

On Tue, Jan 26, 2016 at 2:19 PM, Sinclair, Keith <ksinclair@shoppertrak.com> wrote:

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Hi Joe,

 

We’ve had to move our Remedy environments to AWS but we’re running Linux. We had all kinds of little weird problems after moving our 8.1.0 system from VM servers in our data center to AWS. When went to 8.1.2, almost all of our issues went away and some things that had broken during the move started to work again, such as LDAP/AD. We also went from Oracle Enterprise to Oracle Standard edition.

 

From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Castleman
Sent: Tuesday, January 26, 2016 12:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy 9.x and Amazon Web Services

 

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Warren,

 

I just came across your message and wondered whether you, or anyone else, had any further luck with this.  My group has been tasked with moving (or at least looking into moving) our current Remedy system to AWS -- specifically, to GovCloud. Currently we have ARS 8.0 with Oracle DB; Win. Svr. 2008. We are not using ITSM nor any other OOTB apps -- all custom-built.

 

Based on what I've seen, the AWS EC2 product offers a Windows Server platform with various flavors of MS-SQL.

 

Thanks,

 

Joe Castleman

 

 

On Tue, Oct 13, 2015 at 9:19 AM, Warren R. Baltimore II <warrenbaltimore@gmail.com> wrote:

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I was curious if anyone out there has attempted an install of version 9 in the AWS EC2 environment?  We are currently building a proof of concept installation using ARS 9.x, ITSM 9 and SSO.  The developer who is working on the project has run into a myriad of issues.  The problems he is having tend to be around broken installers, but he is also having a devil of a time getting the CMDB to work on one of the servers.

Our organization is on a path to move to Amazon here in the next year, but the problems we are having right now are a bit concerning.  He has spent days trying to get this up and running.

Has anyone out there been able to do this?

Do you know if BMC tests Remedy in the AWS environment?

Love to hear from you!


--

Warren R. Baltimore II
Remedy Developer
410-533-5367

_ARSlist: "Where the Answers Are" and have been for 20 years_

 

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

 

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

 

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_