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Re: ARS 7.6.4 - ITSM 7.6.4 Missing Name in searches



**

I've had that one get me more than once - usually when people's last names match common words.  I think I had a guy with a last name of "An" with that problem once.

 

William Rentfrow

wrentfrow@stratacominc.com

Office: 715-204-3061 or 701-232-5697x25

Cell: 715-498-5056

 

From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Wednesday, February 10, 2016 6:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.6.4 - ITSM 7.6.4 Missing Name in searches

 

**

That was it!  I never would have thought to look there!  Thank you!!!

“young;younger;youngest”

 

From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Tuesday, February 09, 2016 10:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.6.4 - ITSM 7.6.4 Missing Name in searches

 

**

Everything Jase said, plus this - "young" might have been added to the ignore words list for FTS.  Check that too.

 

William Rentfrow

wrentfrow@stratacominc.com

Office: 715-204-3061 or 701-232-5697x25

Cell: 715-498-5056

 

From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jase Brandon
Sent: Tuesday, February 09, 2016 5:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS 7.6.4 - ITSM 7.6.4 Missing Name in searches

 

**

Hi Claire, 

The only time I've seen this is when the FTS index didn't complete because it was taking too long to run. BMC gave us a fix for the FTS indexing and the problem was solved.   You can test by disabling FTS and try your search again. If your search works with FTS disabled you can be reasonably sure that's the problem.  Hope this helps 

 

Jase


On Feb 9, 2016, at 5:42 PM, Sanford, Claire <Claire.Sanford@MEMORIALHERMANN.ORG> wrote:

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Has anyone ever experienced this weirdness…  Search for a last name and NO ONE with that last name pulls up.

 

On the CTM:People form when we search for anyone with the last name “young” nothing comes up.  We have 81 people with that last name.

 

I’m going to export them all and delete them and rebuild them if I have to, it is just weird!

 

 

 

ITSM 7.6.04 SP3

ARS 7.6.04 SP5

Oracle 11.2.0.3.0 - 64bit Production

Win 2008 Server

 

Claire Sanford

Information Systems Division

Memorial Hermann Healthcare System

 

 

 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_


No virus found in this message.
Checked by AVG - www.avg.com
Version: 2016.0.7441 / Virus Database: 4522/11592 - Release Date: 02/09/16

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_


No virus found in this message.
Checked by AVG - www.avg.com
Version: 2016.0.7441 / Virus Database: 4522/11592 - Release Date: 02/09/16

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_