Let's chat about Chat. We have a 9.0 implementation coming up soon (fingers crossed) and are looking for Chat functionality between customers and Service Desk people. We do not and will not be using MyIT so we will have to get something else integrated into ITSM. Does anyone know of anything (don't say BMC Virtual Chat) that will integrate easily and cheaply? Thanks. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"