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From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]
On Behalf Of Scott Philben
Sent: Wednesday, November 02, 2016 1:41 PM
Subject: Re: So we can use this now, right?
Thanks. But all we want is for someone to go to the Portal, click something and then get access to chat with the Service desk (either automated or real life). This Bomgar thing seems to be more about the Tier 2+ getting access to the computer
to help fix things.
What is it about VA that is troublesome? We've had it in place for 3 years + on 7.6.04 - rock solid, and have it on 9.1 pre-prod with no issues.
From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Scott Philben [sphilben@MAC.COM]
Sent: Wednesday, November 02, 2016 9:01 AM
Subject: So we can use this now, right?
Let's chat about Chat.
We have a 9.0 implementation coming up soon (fingers crossed) and are looking for Chat functionality between customers and Service Desk people. We do not and will not be using MyIT so we will have to get something else integrated into ITSM.
Does anyone know of anything (don't say BMC Virtual Chat) that will integrate easily and cheaply?