Hi All, I'm looking for a way to parse subject line of an incoming email. Each word would be used as a specific field entry for ticket creation like client name, category, priority etc What character should be used to help Remedy identify the segments (keeping in mind the message still needs to look professional)? So incoming subject line would something like Subject : Priority --- ClientName --- Category --- Description In this case, delimiter is used as --- 9 (dashes) Can --- be used as a delimiter? Thanks! Kaur _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"