You can use anything, just count spaces between the dashes and pull those lengths. look up the string commands for the exact syntax.
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-------- Original message --------
From: Su Kaur <remedyissues@GMAIL.COM>
Date: 11/10/16 8:50 PM (GMT-05:00)
Subject: Parse subject line of incoming email
I'm looking for a way to parse subject line of an incoming email.
Each word would be used as a specific field entry for ticket creation like client name, category, priority etc
What character should be used to help Remedy identify the segments (keeping in mind the message still needs to look professional)?
So incoming subject line would something like
Subject : Priority --- ClientName --- Category --- Description
In this case, delimiter is used as --- 9 (dashes)
Can --- be used as a delimiter?
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