I am trying to determine if there is a way to update an existing incident via email using out of the box functionality. I understand how to create incidents and update the work info of an incident via email, but I am not seeing a way to
update the incident itself. We are looking for a way to update the Assigned to Group, impact and urgency fields via email. I have some ideas of how I could do this through custom workflow but wanted to make sure I am not overlooking out of the box workflow.
Is anyone aware of a way to update an existing incident via email using out of the box workflow? Thanks in advance for any input.
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