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Re: Update Incidents Via Email



** Use remedy javi api. Much simpler


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On Friday, November 11, 2016, 8:51 AM, Arner, Todd <TArner@GLHEC.ORG> wrote:

**

I am trying to determine if there is a way to update an existing incident via email using out of the box functionality.  I understand how to create incidents and update the work info of an incident via email, but I am not seeing a way to update the incident itself.  We are looking for a way to update the Assigned to Group, impact and urgency fields via email.  I have some ideas of how I could do this through custom workflow but wanted to make sure I am not overlooking out of the box workflow.  Is anyone aware of a way to update an existing incident via email using out of the box workflow?  Thanks in advance for any input.

 

ARS 8.1

Mid-Tier 8.1

SQL 2008R3

 

Thanks,

Todd Arner

Great Lakes


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_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_