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Re: Custom apps + Remedy v9.1?


Personally I am in favor of using overlays even on a completely homegrown system. I remember a time when there were only 20 or 30 forms in a base AR System installation (Including Email Engine), but that is no longer the case. I just looked at an ARInside run against a fresh install of 9.0 GA and there are 403 forms out of the box. These are all forms, that if modified in the Base layer, can cause an upgrade to fail. The form count will be even larger in the future because CMDB is slated to be included as part AR System in the next major release (REF: https://communities.bmc.com/community/programs/blog/2016/06/03/bmc-remedy-platform-95-beta-program).

What I have found is often the customizations people made to out of the box forms are often made to Group, User, AR System Email Messages, etc. Typically the changes are minimal and it isn't too painful to update the customizations to use Overlays in Best Practice mode.

For example we didn't adopt Best Practice mode when we upgraded to 7.6.04. When we upgraded to 8.1 we went ahead and converted our customizations to out of the box forms to use Overlays (wan't painful at all). Now as we have been working on our upgrade to 9.1 we don't even worry about our customizations to the out of the box forms.


On Nov 18, 2016 8:42 AM, "Smerz, Christian" <CESMERZ@eprod.com> wrote:

Hi Carina,

Typically custom apps are easy to upgrade.  The big things to look for are what AR features are being used that are deprecated in the new version.  If your app is running on 8.1.02 there shouldn’t be much issue to upgrade that I can think of.

With respect to overlays, they are usually in place to protect BMC application objects.  If you’re a custom app shop and don’t have BMC apps in place at this point, I wouldn’t think overlays really come into play.



Christian Smerz


From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Burns, Carina
Sent: Friday, November 18, 2016 10:20 AM
To: arslist@ARSLIST.ORG
Subject: Custom apps + Remedy v9.1?





We’re currently on ARS v8.1.02 and run nothing but custom apps.  One of those apps is a help desk app that was designed easily 15+ years ago.  It’s had some tweaks and upgrades but is long in the tooth and support management wants something “user friendly/self service” but at the same time, I need to keep our custom apps (financials change mgt, textbook tracking, etc).  We also have our tech inventory in a custom form and are considering using BMC’s offering there as well.  I’m talking with our BMC rep about upgrading 9.1.


I’m hoping some of you out there are running mixed tools; custom apps supported by the ARS engine and then also running BMC’s apps -  ITSM or Service Innovation, CMDB, and so on. 



How hard was it to migrate your custom apps up to 9.1?

Could you integrate parts of it using  the form overlays in Developer Studio?


We already have servers on site and so would not be running this “cloud based.”


Thanks for the insight!


Carina Burns Randolph

Database Administrator

Richardson ISD, Information Svcs.




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