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Re: Outlook Integration

This is a different approach, but have you tried using My IT?  It has an Outlook integration out of the box.  It's worked great for me both with on premise Exchange and with Office365.


Shawn Pierson
Remedy Developer | Energy Transfer

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Irving, Isabel (ACCESS LLP)
Sent: Wednesday, November 30, 2016 6:19 AM
To: arslist@ARSLIST.ORG
Subject: Outlook Integration


We're looking to create a room booking system which would also integrate with Outlook.  We're on Outlook 2007 and Remedy 8.1.

My preference would be to use web services because that is tried and tested in our environment.

Has anyone else tried this?

What we've tried so far is connecting to the Services.wsdl in SOAP UI.  If I just put the wsdl URL in "Initial WSDL" field it prompts me for a username, password and domain and after entering that, I get this error:

Error loading [https://webmail.access.uk.com/ews/Services.wsdl]: org.apache.xmlbeans.XmlException: org.apache.xmlbeans.XmlException: error: Unexpected end of file after nul I get EXACTLY the same error if I intentionally put in wrong credentials.

The email team have created a user for me to test with, and that user has "exchange impersonation rights".  Is that necessary or should it also work if I connect as myself (i.e. a normal outlook exchange user).

Any pointers?  I feel like this should be a straightforward operation but maybe it isn't...


Server Information
Application server version: 8.1.00 201301251157 Operating system: SunOS 5.10 On Sun Solaris virtual cluster

Database version: - 64bit Production On Sun Solaris virtual cluster

Mid Tier Version
8.1.SP02 Patch 001 201505281150 Hotfix
Installation Directory
 Web Server Information
Apache Tomcat/7.0.53
Operating System Name
Windows Server 2012
Java Version

Glasgow - UK Council of the Year 2015


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