[Date Prev] [Date Next] [Prev in Thread] [Next in Thread] [Date Index] [Thread Index]

Re: Outlook Integration



Oh yes good point, I'll make enquiries about the certificate.

We have generally found that remedy's web services are pretty limited.  If one single web service doesn't include ALL the methods then it doesn't seem to work. E.g. in this case the WSDL seems to refer to xsd files which in turn refer to other xsd files.

In the past we've had someone built a "wrapper" application so that remedy can be presented with a simple WSDL that contains all the methods in one place.

So I'm beginning to think that simply consuming an existing web service isn't going to be that simple after all..

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: 30 November 2016 14:41
To: arslist@ARSLIST.ORG
Subject: Re: Outlook Integration

Since you are using HTTPS have you loaded the certificate into the keystore (or told SoapUI which certificate to use)?  

-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Irving, Isabel (ACCESS LLP)
Sent: Wednesday, November 30, 2016 6:19 AM
To: arslist@ARSLIST.ORG
Subject: Outlook Integration

Hello!

We're looking to create a room booking system which would also integrate with Outlook.  We're on Outlook 2007 and Remedy 8.1.

My preference would be to use web services because that is tried and tested in our environment.

Has anyone else tried this?

What we've tried so far is connecting to the Services.wsdl in SOAP UI.  If I just put the wsdl URL in "Initial WSDL" field it prompts me for a username, password and domain and after entering that, I get this error:

Error loading [https://webmail.access.uk.com/ews/Services.wsdl]: org.apache.xmlbeans.XmlException: org.apache.xmlbeans.XmlException: error: Unexpected end of file after nul I get EXACTLY the same error if I intentionally put in wrong credentials.

The email team have created a user for me to test with, and that user has "exchange impersonation rights".  Is that necessary or should it also work if I connect as myself (i.e. a normal outlook exchange user).

Any pointers?  I feel like this should be a straightforward operation but maybe it isn't...

Thanks!
Isabel


Server Information
Application server version: 8.1.00 201301251157 Operating system: SunOS 5.10 On Sun Solaris virtual cluster

Database
Database version: 11.1.0.6.0 - 64bit Production On Sun Solaris virtual cluster

Mid Tier Version
8.1.SP02 Patch 001 201505281150 Hotfix
Installation Directory
 Web Server Information
Apache Tomcat/7.0.53
Operating System Name
Windows Server 2012
Java Version
1.7.0_80

Glasgow - UK Council of the Year 2015    

_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"


Glasgow - UK Council of the Year 2015    

 ***Disclaimer****

 This e-mail and any attachments are for the intended addressee(s) only and may contain confidential and/or privileged material. If you are not a named addressee, do not use, retain or disclose such information. This email is not guaranteed to be free from viruses and does not bind Access in any contract or obligation. SERVICE GLASGOW LLP trading as ACCESS Registered in Scotland. No: SO301705 Registered Office: 220 High Street, Glasgow, G4 0QW

_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"