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Not able to reopen Service request with Read License from Request Entry



Hello team,

Greetings for the day!

I am wondering why I am not able to reopen the Service Request which is in "Completed" status. It throws error "You do not have permission to move to the status of "In Progress".Enter a valid Status in the Status field. (ARERR 1291115)"


I have 'Read' license assigned to my profile.

Could you please guide me where the exact issue ? Why I am not able to reopen it.

Many Thanks!

Nilesh Janjire

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