Hello team, Greetings for the day! I am wondering why I am not able to reopen the Service Request which is in "Completed" status. It throws error "You do not have permission to move to the status of "In Progress".Enter a valid Status in the Status field. (ARERR 1291115)" I have 'Read' license assigned to my profile. Could you please guide me where the exact issue ? Why I am not able to reopen it. Many Thanks! Nilesh Janjire _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"