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Re: Actions in SRD did not work/trigger properly

Hi Nilesh,

It was long back in 2013, when I had encountered this issue.
I will try to dig in my old emails and let you know if I find one.


On Wed, Mar 1, 2017 at 5:05 PM, Nilesh Janjire <nil.janjire@gmail.com> wrote:
Hello Onkar,

I got response from BMC asking for defect, KA and hot-fix details.

Could you please provide if you carry any of such information related to this issue


Warm Regards,
Nilesh Janjire
Sr. Remedy Consultant
E-Mail: nil.janjire@gmail.com
Phone:+91 8087749833

"Depth Of Your Struggle decides height of your success !"

On Fri, Jan 20, 2017 at 9:56 PM, onkar shinde <onkarbshinde@gmail.com> wrote:

I would suggest 
If this is for ar version 8.1, i would suggest to log a bmc ticket.
I had experienced this in the past, and had received hot fix for such kind of behavior.
Yours is more complex, for me it was just generating dynamic menu on the basis of requester.

On 20-Jan-2017 3:30 pm, "Nilesh Uddhavrao Janjire" <nil.janjire@gmail.com> wrote:
Hello Team,


I am facing intermittent issue while submitting SR. Some of the actions configured under 'Action' tab of question answer mapping of SRD are not executing properly.
The action defined are not in sequential manner. Other SRs also have action and those are executing properly. Difference is this SRD has 12 actions defined.

But it is intermittent case. Sometime all actions will get triggered while some time doesn't for same user. There is no such pattern of issue occurrence.

I will like to know from you guys. Is there any defect related to such cases? But its get executed successfully sometime .

Guys guide me t proceed further.

Nilesh Janjire

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Onkar Shinde
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