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Re: Remedy Run Process Issue



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create a setfield action, choose the field that you want to store the output and put $PROCESS$ <your command>....that'll make Remedy wait for the response, up to your configured limit, which has a max value of 45 seconds.

On Tue, Apr 18, 2017 at 9:57 AM, sriram pm <ramjavaster@gmail.com> wrote:
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How would I use a set field process?.....Can you give me some examples?

On Tue, Apr 18, 2017 at 8:56 PM, LJ LongWing <lj.longwing@gmail.com> wrote:
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oh...one other thing....by issuing a run-process command, you are issuing a 'fire and forget' command where the Remedy server doesn't wait for a result of the command.  In order to get results back, you need to use a set fields process, but that has a maximum wait of 45 seconds...

On Tue, Apr 18, 2017 at 8:56 AM, sriram pm <ramjavaster@gmail.com> wrote:
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Hi Experts,

I need your help.

I am executing an Run Process in an active link as shown below.

@@: C:\Program Files\Java\jdk1.8.0_121\jre\bin\java  SampleClientPost1  "{\"short_description\":\"This is a test ticket\",\"assignment_group\":\"ENVIRONMENTS\",\"category\":\"Software\"}"

The Logs says it is Successful as shown below:

<ACTL>             Run Process on server
<ACTL>               Server: ars-dev.tycoelectronics.com
<ACTL>               Process: C:\Program Files\Java\jdk1.8.0_121\jre\bin\java  SampleClientPost1  "{\"short_description\":\"This is a test ticket\",\"assignment_group\":\"ENVIRONMENTS\",\"category\":\"Software\"}"
<ACTL>                  Success

The above program is supposed to create a ticket in another cloud based ticketing tool. But even though it says successful the ticket is not getting created.

How to debug whether the program got executed or not?

When I run using Command Line it works fine.

Kindly check and advice.

Thank you,
Sriram.


_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_