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Re: BMC Remedy and Slack Integration


Hi LJ,

Thanks for the response.  Slack is a team messaging tool.  What we want to do is both send incident information to Slack and then have slack be able to send information back to Remedy.  Do that help?  I also should mention we are currently running version 8.1 of Remedy.





From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Thursday, May 11, 2017 9:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Remedy and Slack Integration




For those of us (myself included) that don't know what Slack is, or what it does......what sort of integration are you looking for?  Are you looking for slack to be able to pull information out of Remedy, or push information into it?  Are you looking for Remedy to be able to push/pull information from Slack?


I can think of several different technologies and tools that will work to do both....some through REST, some through SOAP, others through custom Java capabilities....but I would need more information from you regarding WHAT you would want the integration to accomplish...


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