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Re: BMC Remedy and Slack Integration



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Hi LJ,

We are looking to have Remedy initiate the push to Slack when an assignment is made to a specific team and ultimately to allow Slack to send info back to Remedy such as assignee  and work info.  From Mahesh’s post it sounds like Rest is supported.  Can you point me in the direction where I can find more info on your RESTful plug-in.

 

Thanks,

Todd

 

From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Thursday, May 11, 2017 10:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Remedy and Slack Integration

 

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When you say 'send send information to Slack', do you mean you want Remedy to initiate the call to slack and push the information, or are you (as I suspect) talking about Slack being able to pull information from Remedy, and Slack's ability to push information INTO Remedy.....

 

What sort of integration technologies does slack support...if you tell me Rest is one of them, then I think you are in luck :)

 

On Thu, May 11, 2017 at 8:57 AM, Arner, Todd <TArner@glhec.org> wrote:

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Hi LJ,

Thanks for the response.  Slack is a team messaging tool.  What we want to do is both send incident information to Slack and then have slack be able to send information back to Remedy.  Do that help?  I also should mention we are currently running version 8.1 of Remedy.

 

Thanks,

Todd

 

From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Thursday, May 11, 2017 9:45 AM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Remedy and Slack Integration

 

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Todd,

For those of us (myself included) that don't know what Slack is, or what it does......what sort of integration are you looking for?  Are you looking for slack to be able to pull information out of Remedy, or push information into it?  Are you looking for Remedy to be able to push/pull information from Slack?

 

I can think of several different technologies and tools that will work to do both....some through REST, some through SOAP, others through custom Java capabilities....but I would need more information from you regarding WHAT you would want the integration to accomplish...

 


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