Thanks for the info. I pushed to put load balancers when we upgraded to 9.1, but the customer didn't want to spend the money. I'll mess around with the aliases in the ar.cfg file.
The way we handle it here is to never use the real server names, always use an alias for both the web server and the AR Server.
In the AR System you can add the IP-Name entries to the ar.conf (ar.cfg for Windows) so the AR System will recognize both names as the same server
We typically also add the alias to the hosts file so from inside the server it will resolve the alias to itself always
Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of
Sent: Wednesday, May 17, 2017 9:19 AM
Subject: Server Alias Production and COOP
We have a number of integrations with our remedy environment using web services. We want to seamlessly switch between Production and COOP without impacting the integrations, since the remedy application server name is in the mid-tier url. I'm assuming we can setup a DNS server alias and then just mess with DNS when switching between environments. How have other people managed this and are there any things to lookout for? Ideally I would like to be able to swap in and out of environments without the integrations or end users realizing we are switching.
Current sample settings, names changed to protect the innocent:
Would like both to use:
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