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Outgoing email not creating worklog



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Hi All & Happy Monday

 

Have a situation where the user sent an email from the Incident and a work log entry was not created. I was able to verify the AR System Email Message was created, sent and received. Haven’t had this issue reported once in over 4 years and could not replicate. Also could not find anything on the BMC KB on this. Has anyone run into this issue?

 

ARS 7.6.04 SP5

ITSM 7.6.04 SP2

 

Thanks

Mark

 

Mark Brittain  | Senior Systems Engineer | 315.634.9337

125 Elwood Davis Road | Syracuse NY 13212

new_spectrum

 

_ARSlist: "Where the Answers Are" and have been for 20 years_