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Re: [EXTERNAL] Re: What's new in ARS 9.x?

Hi Dustin,

BMC has always had a company-wide restriction not to publicly talk about specific release dates and details about enhancements in new versions prior to GA release.  There is an option to get additional detailed insight into upcoming releases by participating in our beta programs, and I recommend to anyone who’s interested in participating in future Remedy beta program to follow this page: https://communities.bmc.com/community/programs   Unfortunately, for the upcoming release, the beta program has been closed a while ago. 

Beyond that, we share some very high-level info as part of roadmap sessions (both 1:1 with customers and at customer events).

But on the flip side: we are very close to GA of the new feature release. And yes, it has many exciting new features for the core Remedy AR System platform. Of course there’ll be enhancements in other areas too. So, stay tuned. More details to be provided once the release is GA.

Best regards,


On 11/26/17, 7:19 PM, "Action Request System discussion list(ARSList) on behalf of Fawver, Dustin" <arslist@ARSLIST.ORG on behalf of FAWVER@MAIL.ETSU.EDU> wrote:

    Mr. Adams,
    Would you be so kind as to give us some hints or teasers about things that are coming very soon?  I'm hoping that they aren't limited to things that are in products that are outside of the base ARS package.  If you've seen some of my previous posts, you may remember that I was _REALLY_ looking forward to ARS getting the capability of showing "mobile-friendly" versions forms.  I read over AngularJS so that I could be that much better prepared for it.  From what I've been told, what had been billed as ARS 9.5 resulted in just Innovation Studio branching out as a separate product.
    Please don't get me wrong.  Going from ARS 9.1 from ARS 7.1, I'm finding some really nice stuff that I can do now that I couldn't do as well (if at all) on 7.1.  I just need to be able to give members of management a "wow!" feeling with ARS.  If I can do that, I can probably coax out some funding to procure more licenses.  :-)
    Dustin Fawver
    Sr. Help Desk Technician
    Information Technology Services
    P: 423-439-4648
    -----Original Message-----
    From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Adams, Peter
    Sent: Sunday, November 26, 2017 9:05 PM
    To: arslist@ARSLIST.ORG
    Subject: [EXTERNAL] Re: What's new in ARS 9.x?
    There’s a couple of places where BMC documents what’s new in Remedy 9  (both 9.0 and 9.1)
    1) Product documentation. This is the most detailed info. For Remedy AR System, please see a. https://linkprotect.cudasvc.com/url?a=https://docs.bmc.com/docs/display/ars91/9.1.00%20enhancements&c=E,1,CyP7w5HP2LWhB-ftkkZqc9Dg0qwSUdTuGeu3NA2ovpMvUIrIMpBz6makRgn8tyBtGaix7GKfcb4rHBtKUlYLcRfuMY04hADw1PHMysRSGh2oDDA3VC9kIg,,&typo=1
    b. https://linkprotect.cudasvc.com/url?a=https://docs.bmc.com/docs/display/ars91/9.1.02:%20Service%20Pack%202%23id-9.1.02:ServicePack2-Enhancements&c=E,1,-rT_F8M7TDA7UW4bp5Mnce58l2htlUOHKr9v_TVzJZ5b1EEo9ewmZnpHrthz5d61jJSa0NkESZKMql8YO6BMwSbM-HUtO8Nt9ASyMH5HFw,,&typo=1
    c. https://linkprotect.cudasvc.com/url?a=https://docs.bmc.com/docs/display/ars91/9.1.03:%20Service%20Pack%203%23id-9.1.03:ServicePack3-enhancements&c=E,1,k496xlAP8aAEcGDTpKRTGJRoSKT2FiWe_46qsp38qX8hF8GcWST9Bhyf2wZe9hnxuefuizS6zAoC-ebYCxMwJ9UKB0hvk7MLBxlagTTDfQI,&typo=1
    d. https://linkprotect.cudasvc.com/url?a=https://docs.bmc.com/docs/display/ars9000/9.0.00%20enhancements&c=E,1,q_e1SJq-52hiiTaIEFdb4E4u5O4FoWpGh-bW18qElKVfCsJMMR0YD_6huRGhWhUa9vJ8hN62ABKpyJnt320s1sClfZ3e5qc_Fmvi2bYdrMVZhDFvkWfpzF6p&typo=1
    2) https://linkprotect.cudasvc.com/url?a=https://www.bmc.com/it-solutions/remedy-upgrade.html&c=E,1,jSFTX8MPUY9n-1gYR33HYP6OtVLNpDCXGVcpFvk29rMeqY2QIck3JcemCSsUcDv0R_xrHkbscheX5lLV-RUJFtbCyUB6iG4MImpZFrpalPtKhyDgng,,&typo=1  (note: this covers both ITSM application and platform enhancements. The platform related ones are mostly in tab “Lower Total Cost of Ownership”
    3) https://linkprotect.cudasvc.com/url?a=https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2017/08/20/gaining-additional-capabilities-and-value-by-moving-from-remedy-81-to-91&c=E,1,_vMDaemNriOZDb6oII_8nUTlVFcWALkl5KcovuSf4LIY6nodvzsN6c7ug4mmgMG4TXeTY-NpQRKMPHVlqgreVw6q6_aet0Lo96uA_XdREx0,&typo=1
    If you need presentation material, I suggest that you work with your BMC Sales or partner representative.
    BTW, lots of features in the Remedy platform introduced with Remedy 9, not just Smart Reporting. Just to give a few examples:
    - 100% Java implementation of platform (which allows to do troubleshooting, tuning, etc. using standard Java tools)
    - FTS performance and relevancy improvements
    - REST API
    - Deployment Application
    - Archiving / Associations
    - Remedy SSO
    - Zero downtime upgrades
    - New Rich-text Editor
    - CMDB enhancements
    - Centralized Configuration
    And more is coming very soon …
    On 11/21/17, 4:29 AM, "Action Request System discussion list(ARSList) on behalf of Toby Mitchell" <arslist@ARSLIST.ORG on behalf of toby.w.mitchell@GMAIL.COM> wrote:
        Check out Smart Reporting. Best thing I have seen in my 16 years as a Remedy developer.
        Sent from my iPad
        > On Nov 20, 2017, at 3:03 PM, Thomas Miskiewicz <tmiskiew@GMAIL.COM> wrote:
        > Hello Listers,
        > is there a document / presentation that describes what’s new in ARS 9 and 9.1? I’m especially interested in the ARS part vs. ITSM/MyIT related features.
        > Thanks
        > Thomas
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    UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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