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Best way to delete records



We have a form in Remedy that we upload user access information into on a bi-weekly basis. (There is about 300,000 rows)  Prior to uploading the data to the form,  we delete all of the current records and then upload the new data.  We have been using the Application-Query-Delete-Entry in an escalation Run process to delete the records.  This process worked fine in version 8.1 but has stopped working in version 9.1.3.  I did find an issue related to the Application-Query-Delete-Entry causing a memory leak which causes the deletion to fail.  It was supposed to have been fixed in patch 1 but we are still seeing the issue after installing the patch.  Which brings me to my question, is there a better way to delete all the records other than using the Application-Query-Delete-Entry?  As a work around for now we set up a job on the SQL server to truncate the data but I am not sure that is a good work around.  I appreciate any suggestions.

 

Thanks,

Todd Arner

Great Lakes


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