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Re: 9.1.04 Upgrade freezes without error



Any Java version recommended for 9.1.04?

I am using 8u45

 

 

From: ARSList <arslist-bounces@arslist.org> on behalf of Kevin M Candelaria <Kevin@temple.edu>
Sent: Sunday, December 17, 2017 7:20 PM
To: ARSList
Subject: Re: 9.1.04 Upgrade freezes without error
 
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You guys aren't alone. I'm doing a 9.100 to 9.104. I have had to install itsm, SRM and slm 2x. First time the installer just quits with no logs or errors. The midtier keeps crashing for no reason on me and my. Midtier objects menu is saying things like remedy rule engine is a hidden object so email engine is running but not working. I'll address all that once everything is finally installed and upgraded. 


Sent from my Verizon, Samsung Galaxy smartphone


-------- Original message --------
From: Scott Philben <sphilben@mac.com>
Date: 12/17/17 12:37 PM (GMT-05:00)
To: ARSList <arslist@arslist.org>
Cc: "Viswanathan, Murali" <Murali_Viswanathan@bmc.com>
Subject: Re: 9.1.04 Upgrade freezes without error

I’ve had a lot of problems getting the AR System server service on Windows to restart during installs and upgrades. Check to see if it is running. Sometimes you can just start it manually and it will continue. Sometimes not. 

Otherwise, in order to get our upgrade working from 7.6.04 —> 9.00.01 we have to stop off at 8.1 first. So I ran that installer, then ran the 9.0 installer. Why? No idea. BMC recommended it.

On Dec 16, 2017, at 09:38, Thomas Miskiewicz <tmiskiew@gmail.com> wrote:

Hello Listers,

we’re trying to upgrade from 7.6.04 to 9.1.04. After each attempt the installer stops in the post upgrade execution (see attachment) and silence for >1 hour. No updates in any of the log files Shall we wait, shall we stop. No one can tell not even BMC. Awesome job guys!

Last arsystem_install_log.txt entries:

27366   LOG EVENT {Description=[Skipping execution of SampleAppDEF stage group]}
27367 (Dec 16 2017 02:34:37.554 PM +0100),INFO,com.bmc.smbu.install.common.rule.engine.Installer,
27368   LOG EVENT {Description=[Skipping execution of TwitterDEF stage group]}
27369 (Dec 16 2017 02:34:37.554 PM +0100),INFO,com.bmc.smbu.install.common.rule.engine.Installer,
27370   LOG EVENT {Description=[Skipping execution of ServerAdmin stage group]}
27371 (Dec 16 2017 02:34:37.554 PM +0100),INFO,com.bmc.smbu.install.common.rule.engine.Installer,
27372   LOG EVENT {Description=[Skipping execution of ConfigCheck Plugin def stage group]}
27373 (Dec 16 2017 02:34:37.554 PM +0100),INFO,com.bmc.smbu.install.common.rule.engine.Installer,
27374   LOG EVENT {Description=[Skipping execution of WaitForRecache1 stage group]}
27375 (Dec 16 2017 02:34:37.554 PM +0100),INFO,com.bmc.smbu.install.common.rule.engine.Installer,
27376   LOG EVENT {Description=[Skipping execution of ImportSchemasDATA stage group]}
27377 (Dec 16 2017 02:34:37.555 PM +0100),INFO,com.bmc.smbu.install.common.rule.engine.Installer,
27378   LOG EVENT {Description=[Skipping execution of TwitterDATA stage group]}
27379 (Dec 16 2017 02:34:37.555 PM +0100),INFO,com.bmc.smbu.install.common.rule.engine.Installer,
27380   LOG EVENT {Description=[Skipping execution of Flashboard Import stage group]}
27381 (Dec 16 2017 02:34:37.555 PM +0100),INFO,com.bmc.smbu.install.common.rule.engine.Installer,
27382   LOG EVENT {Description=[Skipping execution of ReportLocaleEscalations stage group]}
27383 (Dec 16 2017 02:34:37.555 PM +0100),INFO,com.bmc.smbu.install.common.rule.engine.Installer,
27384   LOG EVENT {Description=[Skipping execution of RemoveActiveLinksNotRequiredFrom71 stage group]}
27385 (Dec 16 2017 02:34:37.555 PM +0100),INFO,com.bmc.smbu.install.common.rule.engine.Installer,
27386   LOG EVENT {Description=[Skipping execution of ARFeatureChangeState stage group]}
27387 (Dec 16 2017 02:34:37.555 PM +0100),INFO,com.bmc.smbu.install.common.rule.engine.Installer,
27388   LOG EVENT {Description=[Skipping execution of ARChangeSampleState stage group]}
27389 (Dec 16 2017 02:34:37.555 PM +0100),INFO,com.bmc.smbu.install.common.rule.engine.Installer,
27390   LOG EVENT {Description=[Skipping execution of RegisterARServer stage group]}
27391 (Dec 16 2017 02:34:37.555 PM +0100),INFO,com.bmc.smbu.install.common.rule.engine.Installer,
27392   LOG EVENT {Description=[Skipping execution of PublishingReports stage group]}
27393 (Dec 16 2017 02:34:37.555 PM +0100),INFO,com.bmc.smbu.install.common.rule.engine.StageGroup,
27394   LOG EVENT {Description=[Executing stage group [name=set AttachmentExceptionList,filters=[com.bmc.smbu.install.common.rule.engine.InstallMode@16ce8d58],stages=[[level=set AttachmentExceptionList,commands=[[a      rguments=[subCommand=setsvrinfo,logDir=/appexec/bmc/ar/arsprodapp31spk,logName=ARServer-RIK_PostInstall,file=null,guid=null,mode=null,componentMask=null,propertyName=null,propertyStatus=null,serverInfoParamet      er=401,serverInfoValue=AR System Publish Report(90104), AR System Resource Definitions(41103), UDM:Import(46093), UDM:ImportProcessor(46093), Data Visualization Definition(41054), Data Visualization Module(41      006), Data Visualization System Files(41024), Report(2000012), Report Definition(2010012), AR System Administration: Server Information(16356), AR System Administration: Server Information:Save Attachment(163      62), AR System User Central File(20020), Visualizer Module Images(42083), Visualizer Module Registration(42004), AR System Administration: Add Or Remove Licenses(15437), AR System License: Save Produse Attach      ment(16362), AR System Licenses(15437), AR System Licenses(15438), AR System Licenses Audit(15437), AR System Licenses Audit(15438), AR System Licenses Console(15437), AR System Licenses Console(15438), AR Sy      stem Message Catalog(158), SHARE:Application_Interface(7009), AR System Version Control: Object Modification Log(2828), RDA:DeploymentPackageDetails(301766400), RDA:Deployment Management Console(304246320), A      R System Single Point Deployment Payload (49105),isNoNewLogOptionUsed=true,isOutputToConsoleOptionUsed=false,isNoOutputToConsoleOptionUsed=true,isBypassOnOptionUsed=false,isBypassOffOptionUsed=false],exitCode      Interpreter=STANDARD,note=null]]]]]]}
27395 (Dec 16 2017 02:34:37.555 PM +0100),INFO,com.bmc.smbu.install.common.rule.engine.Stage,
27396   LOG EVENT {Description=[Executing stage [level=set AttachmentExceptionList,commands=[[arguments=[subCommand=setsvrinfo,logDir=/appexec/bmc/ar/arsprodapp31spk,logName=ARServer-RIK_PostInstall,file=null,guid=      null,mode=null,componentMask=null,propertyName=null,propertyStatus=null,serverInfoParameter=401,serverInfoValue=AR System Publish Report(90104), AR System Resource Definitions(41103), UDM:Import(46093), UDM:I      mportProcessor(46093), Data Visualization Definition(41054), Data Visualization Module(41006), Data Visualization System Files(41024), Report(2000012), Report Definition(2010012), AR System Administration: Se      rver Information(16356), AR System Administration: Server Information:Save Attachment(16362), AR System User Central File(20020), Visualizer Module Images(42083), Visualizer Module Registration(42004), AR Sys      tem Administration: Add Or Remove Licenses(15437), AR System License: Save Produse Attachment(16362), AR System Licenses(15437), AR System Licenses(15438), AR System Licenses Audit(15437), AR System Licenses       Audit(15438), AR System Licenses Console(15437), AR System Licenses Console(15438), AR System Message Catalog(158), SHARE:Application_Interface(7009), AR System Version Control: Object Modification Log(2828),       RDA:DeploymentPackageDetails(301766400), RDA:Deployment Management Console(304246320), AR System Single Point Deployment Payload (49105),isNoNewLogOptionUsed=true,isOutputToConsoleOptionUsed=false,isNoOutput      ToConsoleOptionUsed=true,isBypassOnOptionUsed=false,isBypassOffOptionUsed=false],exitCodeInterpreter=STANDARD,note=null]]]]}
27397 (Dec 16 2017 02:34:37.555 PM +0100),INFO,com.bmc.smbu.install.common.rule.engine.rik.RikCommand,
27398   LOG EVENT {Description=[Executing],Detail=[RIK command]}
27399 (Dec 16 2017 02:34:37.556 PM +0100),INFO,com.bmc.smbu.install.common.rule.engine.rik.RIKUtilJava,
27400   LOG EVENT {Description=[Executing RIKJ command = SET_SERVER_INFO -C true -G 14400 -l /appexec/bmc/ar/arsprodapp31spk -L true -n ARServer-RIK_PostInstall -N 7200 -o 401 -t 1100 -u ize0578 -v AR System Publis      h Report(90104), AR System Resource Definitions(41103), UDM:Import(46093), UDM:ImportProcessor(46093), Data Visualization Definition(41054), Data Visualization Module(41006), Data Visualization System Files(4      1024), Report(2000012), Report Definition(2010012), AR System Administration: Server Information(16356), AR System Administration: Server Information:Save Attachment(16362), AR System User Central File(20020)      , Visualizer Module Images(42083), Visualizer Module Registration(42004), AR System Administration: Add Or Remove Licenses(15437), AR System License: Save Produse Attachment(16362), AR System Licenses(15437),       AR System Licenses(15438), AR System Licenses Audit(15437), AR System Licenses Audit(15438), AR System Licenses Console(15437), AR System Licenses Console(15438), AR System Message Catalog(158), SHARE:Applic      ation_Interface(7009), AR System Version Control: Object Modification Log(2828), RDA:DeploymentPackageDetails(301766400), RDA:Deployment Management Console(304246320), AR System Single Point Deployment Payloa      d (49105) -x arsprodapp31 -X 21600 ]}



Thomas

<9_1_04_Post_Upgrade.jpg>
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