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Re: Trouble getting rrrchive to run



It's definitely compatible with 9.x

I just did a 9.1.00 to 9.1.04 transfer and my config looks like this. Worked perfectly fine.

 

 

source_server   = 
source_tcp      = 2020
source_user     = 
source_password = 
target_server   = 
target_tcp      = 2020
target_user     = 
target_password = 
target_disabledeletefltr = YES
target_disablemergefltr  = YES
target_disableaudit   = YES
target_clearallrecords  = YES
multipleforms   =   HPD:Template, \
  HPD:Template Associations, \
  HPD:TemplateCustMapping, \
  HPD:TemplateSPGAssoc, \
splitsearch     = YES
transfertype    = SYNCIFNEWER
logfile         = AUTO
progressbar     = YES


   

 

From: ARSList <arslist-bounces@arslist.org> on behalf of Thomas Miskiewicz <tmiskiew@gmail.com>
Sent: Wednesday, May 2, 2018 6:16 AM
To: arslist@arslist.org
Subject: Trouble getting rrrchive to run
 
Hi Listers,

I'm trying to use rrrchive tool (https://rrr.se/cgi/index?pg=chive-doc) to migrate data from Remedy 7.6.4 to Remedy 9.1.

Here's my config file:

rrrchive.cfg

source_server   = sourceservername

source_tcp      = 1100

source_user     = myusername

source_password = PROMPT

source_form     = MyTestForm

target_server   = targetservername

target_tcp      = 1400

target_user     = myusername

target_password = PROMPT

target_form     = MyTestForm

splitsearch     = YES

transfertype    = SYNCTOTARGET

logfile         = AUTO

loglevel        = DEBUG

progressbar     = YES


and here's my log:

rrrchive.log

  1 rrrchive: 2018-05-02 11:51:50, type=APP, level=NOTICE, file=rrrchive.cpp, line=5076

  2 Program Start: configfile=rrrchive.cfg

  3 rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, file=rrrchive.cpp, line=365

  4 ARSetServerPort(server=sourceservername, tcp=1100, rpc=0)

  5 rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, file=rrrchive.cpp, line=365

  6 ARSetServerPort(server=targetservername, tcp=1400, rpc=0)

 7 rrrchive: 2018-05-02 11:52:06, type=ARS, level=ERROR, file=rrrchive.cpp, line=389

  8 ARGetServerInfo(server=targetservername, AR_SERVER_INFO_DELAY_RECACHE_TIME)

  9   API CALL SEVERITY: AR_RETURN_ERROR, failure, status contains details

10   ARStatusList: contains 1 messages

11   Number: ARERR 91

12   Message: Cannot open catalog; Message number = 91

13   Append: RPC: Unable to receive; Asynchronous event occurred

14

15 rrrchive: 2018-05-02 11:52:06, type=APP, level=NOTICE, file=rrrchive.cpp, line=5090

16 Program End: configfile=rrrchive.cfg, timetorun=0:00:16


Questions:

1. Does the error ARERR 91 mean, that rrrchive is not compatible with Remedy 9.1? I found here, that it is possible cause of this error: https://communities.bmc.com/message/133550:

"A less common cause of this error is running an API program that is incompatible with the AR System server."

2. The rrrchive config installation instruction says:
"Make sure that the following shared objects are in the LD_LIBRARY_PATH. Copying the included libraries to the installation directory will allways work."

My guess is, that in my case the app should use different shared objects for the source server and different for the target server. 
Is it possible to configure it that way?

Thanks!

Thomas