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Re: [EXTERNAL] Re: Trouble getting rrrchive to run



The port for the ARSystem should be a completely different port than the Telnet port.

Dave

On Wed, May 2, 2018 at 3:41 PM Thomas Miskiewicz <tmiskiew@gmail.com> wrote:
telnet hostname port works just fine. I’ll try the IP address.

On 2. May 2018, at 20:56, Fawver, Dustin <FAWVER@mail.etsu.edu> wrote:

Usually when I get that error message, it’s because of one of two things.

 

1)      I don’t have an appropriate firewall exemption on the ARS server for the machine that’s running RRRCHIVE.

2)      For whatever reason, I have to specify the IP address of the source and/or target server instead of the hostname.

 

I hope this helps.

 

Dustin Fawver

Sr. Help Desk Technician

Information Technology Services

 

P: 423-439-4648

itshelp@etsu.edu

 

From: ARSList [mailto:arslist-bounces@arslist.org] On Behalf Of Thomas Miskiewicz
Sent: Wednesday, May 02, 2018 9:42 AM
To: ARSList <arslist@arslist.org>
Subject: [EXTERNAL] Re: Trouble getting rrrchive to run

 

Thank you, Misi!

 

Is there an advanced logging that would help where the problem is?

 

 

Thomas


On 2. May 2018, at 15:36, Misi Mladoniczky <miz@rrr.se> wrote:

Hi,

No, different server versions work just fine.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
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May 2, 2018 2:55 PM, "Thomas Miskiewicz" <tmiskiew@gmail.com> wrote:

The thing is we have 7.6.4 on one side and 9.1.4 on the other side. Problem?




On May 2, 2018, at 2:48 PM, Kevin M Candelaria <Kevin@temple.edu> wrote:

It's definitely compatible with 9.x

I just did a 9.1.00 to 9.1.04 transfer and my config looks like this. Worked perfectly fine.

source_server =
source_tcp = 2020
source_user =
source_password =
target_server =
target_tcp = 2020
target_user =
target_password =
target_disabledeletefltr = YES
target_disablemergefltr = YES
target_disableaudit = YES
target_clearallrecords = YES
multipleforms = HPD:Template, \
HPD:Template Associations, \
HPD:TemplateCustMapping, \
HPD:TemplateSPGAssoc, \
splitsearch = YES
transfertype = SYNCIFNEWER
logfile = AUTO
progressbar = YES


From: ARSList <arslist-bounces@arslist.org> on behalf of Thomas Miskiewicz <tmiskiew@gmail.com>
Sent: Wednesday, May 2, 2018 6:16 AM
To: arslist@arslist.org
Subject: Trouble getting rrrchive to run

Hi Listers,

I'm trying to use rrrchive tool (https://rrr.se/cgi/index?pg=chive-doc) to migrate data from Remedy 7.6.4 to Remedy 9.1.

Here's my config file:

rrrchive.cfg

source_server = sourceservername

source_tcp = 1100

source_user = myusername

source_password = PROMPT

source_form = MyTestForm

target_server = targetservername

target_tcp = 1400

target_user = myusername

target_password = PROMPT

target_form = MyTestForm

splitsearch = YES

transfertype = SYNCTOTARGET

logfile = AUTO

loglevel = DEBUG

progressbar = YES

and here's my log:

rrrchive.log

1 rrrchive: 2018-05-02 11:51:50, type=APP, level=NOTICE, file=rrrchive.cpp, line=5076

2 Program Start: configfile=rrrchive.cfg

3 rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, file=rrrchive.cpp, line=365

4 ARSetServerPort(server=sourceservername, tcp=1100, rpc=0)

5 rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG, file=rrrchive.cpp, line=365

6 ARSetServerPort(server=targetservername, tcp=1400, rpc=0)

7 rrrchive: 2018-05-02 11:52:06, type=ARS, level=ERROR, file=rrrchive.cpp, line=389

8 ARGetServerInfo(server=targetservername, AR_SERVER_INFO_DELAY_RECACHE_TIME)

9 API CALL SEVERITY: AR_RETURN_ERROR, failure, status contains details

10 ARStatusList: contains 1 messages

11 Number: ARERR 91

12 Message: Cannot open catalog; Message number = 91

13 Append: RPC: Unable to receive; Asynchronous event occurred

14

15 rrrchive: 2018-05-02 11:52:06, type=APP, level=NOTICE, file=rrrchive.cpp, line=5090

16 Program End: configfile=rrrchive.cfg, timetorun=0:00:16

Questions:

1. Does the error ARERR 91 mean, that rrrchive is not compatible with Remedy 9.1? I found here, that it is possible cause of this error: https://communities.bmc.com/message/133550:

"A less common cause of this error is running an API program that is incompatible with the AR System server."

2. The rrrchive config installation instruction says:

"Make sure that the following shared objects are in the LD_LIBRARY_PATH. Copying the included libraries to the installation directory will allways work."

My guess is, that in my case the app should use different shared objects for the source server and different for the target server.

Is it possible to configure it that way?

Thanks!

Thomas

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