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CHG_CHC_MetricsSetChangesCount.def



Hi All,

We noticed poor Change Console performance with 8.1 patch 002.  Investigation showed that filter CHG:CHC:MetricsSetChangesCount action 3 was causing a table scan on the Change form.  We have around 500,000 Changes in the system so this table scan added several seconds to populating the Change table.

 

The Set Field qualification used "...AND ('Change Request Status' != "Rejected") AND ('Change Request Status' != "Closed") AND ('Change Request Status' != "Cancelled")..." as part of the qualification causing the table scan.  Substituting "... AND (('Change Request Status' < "Rejected") OR ('Change Request Status' = "Completed"))..." produces the same results but uses the oob indexes and runs in about .35 seconds.


Have any one faced this issue ?


Thanks,

Dinesh kumar.