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Re: BMC Licensing questions



Thanks Dave, but my concern is how to handle updates from external systems rather than simple updates.  

On Wed, May 23, 2018 at 10:04 AM, Dave Shellman <adshellman@gmail.com> wrote:
Custom applications can be created with the ability to submit records using a Read license.

My guess is that the ITSM Suite is also configured for submitters to create records with a Read license.

Dave

On Wed, May 23, 2018 at 12:04 PM Joey Neff <remedy0526@gmail.com> wrote:

From BMC’s End User License Agreement:

BMC Remedy Products:  Customer man not bypass or delay, in any way, the consumption of a concurrent or named user license to perform and activity that requires a user license (including, without limitation, submitting a ticket to a parallel form and then using workflow to perform and update without a license).

 

Does BMC consider a User license to be an actual person or can the User License represent an external system that interfaces with Remedy?

If a user license can represent an interfacing system such as Netcool or an externally customer facing portal, then how does that not violate the above restriction since a single “system” user could be performing updates that represent multiple users in that external system?

 

Under Units of Measure, there is this statement:

Per third-party software: A license is required for each installation of the third-party software product that interfaces with the Product.

 

Is this referring to any external system interfacing with Remedy or for those applications developed and registered with BMC by an ISV?

If this is referring to any external system interfacing with Remedy, then can it be assumed that if you provide that “user” with a fixed or floating license, that it can perform the same update functions that a person user could?


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