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RE: BMC Remedy Web Service Limitations


Correct Tauf, if going via the interface forms. 

The WS do restrict to one attachment dependent on ITSM version …  but normally 3 max on initial create, then 3 x WI after the request is created.

BMC changed the functionality across the versions, so need to check what version does what J




Kind Regards,


Carl Wilson



From: ARSList [mailto:arslist-bounces@arslist.org] On Behalf Of Tauf Chowdhury
Sent: 05 June 2018 16:43
To: ARSList <arslist@arslist.org>
Subject: Re: BMC Remedy Web Service Limitations


I thought the way it worked is that on Create, you could only push one worklog entry with 3 attachments. 

Then you’d have to GET the created incident and push the worklogs separately. 

Not sure though. It’s been a while for me. 

Sent from my iPhone

On Jun 5, 2018, at 11:37 AM, Thomas Miskiewicz <tmiskiew@gmail.com> wrote:

Hello there,


in the ITSM Suite an Incident can have 0-n WorkLogs and a WorkLogs can have 0-5 attachments.


I’m trying to transfer that structure though a Web Service but looks like Remedy is ignoring everything that does deeper than WorkLog:






<?xml version='1.0' encoding='UTF-8'?><soapenv:Envelope xmlns:soapenv="http://www.w3.org/2003/05/soap-envelope"><soapenv:Header/><soapenv:Body><ns0:mt_CreateIncident xmlns:ns0="urn:webservice">




            <ns0:workLogDescriptionShort>Test 001</ns0:workLogDescriptionShort>

            <ns0:workLogDescriptionLong>Only a Test</ns0:workLogDescriptionLong>







What other options do we have to deliver the Incident - WorkLogs - Attachments combination?








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