[Date Prev] [Date Next] [Prev in Thread] [Next in Thread] [Date Index] [Thread Index]

Remedy Developer - Rolling Meadows, IL



12+Month Contract to hire - limited competition - no corp to corp


The manager is open to seeing folks with any current ITSM experience (Remedy, BMC, ServiceNow or SNOW) as long as they have Discovery or similar tool experience. 

Top Needs:

  • BMC Discovery formally called ADDM,
  • 2 years of experience in both administration and development of ADDM/Discovery.
  • Need to have coding experience in TPL.
  •  BMC integration with CMDB

Our client is in need of a Remedy Developer for a 6-12 month contract in Rolling Meadows, IL:

Position Summary

The Remedy Developer position will be responsible for the day to day administration of the BMC Discovery tool along with leading the application modeling imitative. Additionally, will manage the BMC Discovery integration to CMDB as well as Asset Management and Configuration Management.

Essential Duties and Responsibilities:

  • Experience developing BMC Discovery (ADDM) to discover custom attributes
  • Creation of Dashboards, Dynamic separate tables mapping to the CI components, Application to Infra dependency mappings
  • Software Integration experience utilizing Web Based API
  • Create and manage patterns using TPL to enhance discovery data quality
  • Expertise with pattern development for enterprise vendors including IBM, Oracle, SAP, Microsoft and Symantec etc.
  • Expert in BMC Discovery product in enabling the nodes information
  • Conduct and perform configuration and service asset management
  • Responsible for supporting all lifecycle IT Service Asset and Configuration Management activities
  • Utilize a Configuration Management Database (CMDB) to account for (record, track, monitor and update) all IT Assets and component configurations
  • Performs CMDB audits as assigned and communicates discoveries to Configuration Management
  • To provide accurate information on configurations and provide a sound basis for Incident, Problem, Change and Release Management and to verify configuration records against the infrastructure and correct any exceptions
  • Actively and consistently supports all efforts to simplify and enhance the customer experience
  • Champions ITSM Reporting initiatives and promotes the benefits of Service Management Report processes
  • Develops and maintains ITSM Reporting specification and process documentation; recommends and facilitates improvements to the documented processes, policies and tools that support Service Management Reporting
  • Designs, develops and distributes custom reports as assigned or as applicable to standard operating procedures

Additional Information:

Liaise and assist in the implementation of Configuration Management with other Divisions and Business Units within Arthur J Gallagher & Co.

Qualifications

Required:

  • Bachelors degree/4 year Technical degree in Computer Science, Information Systems, or Business
  • 8 or more years related experience in IT
  • Experience change in managing a multiple disciplined IT environment
  • Ability to indentify, set priorities, assign and coordinate other’s work schedules
  • Ability to work with stakeholders to determine and develop requirements
  • Experience in process definition, documentation and work flow enhancement
  • Working knowledge of the MSOffice suite of products

 

Desired

  • Familiarity with the ITIL service model
  • Proficient with Remedy or ServiceNow Reporting or similar tools
  • Working knowledge of the BMC Remedy Suite a plus
Steve Aristuk
Sr. Technical Recruiter

Randstad Technologies - National Strategic Organization
8725 W. Higgins Road  #565, Chicago, IL 60631

T: 847.380.1208


Job Portal*: *Randstad Workforce 360
LinkedIn:Steve Aristuk

Benefits: 1-855-594-6213
Payroll QuestionsRT-payroll@randstadusa.com

This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message.