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Re: DWPA Cart Order # in SmartIT



Same battle I have, 

 

Import an SRM item that generates an incident into DWP, you get DWP Order ID, SRM Request ID, Incident ID.

 

What do you give the client... sigh..

 


   

 

From: ARSList <arslist-bounces@arslist.org> on behalf of Maheshwari Lakshmanan <msjadoo@gmail.com>
Sent: Friday, September 14, 2018 9:40 AM
To: ARSList
Subject: DWPA Cart Order # in SmartIT
 
Hi Listers,

Is the Order number in DWPA available in any of the Remedy forms? We want to make use of multiple request submission and also track their fulfillment easily. Now it appears that order number is SB-specific and doesn't flow back to ITSM.
Using DWPA1802

Regards,
LM