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Re: BMC Remedy Decommissioning Process

Hi Misi,

We have already moved to a different ITSM Tool.  The licensing completes by Dec 2018 and we have already stopped using the tool. We want only the read-only archival data as per the company data retention policy.  We would remove all the paid licenses and hold only the demo license for retrieving the archived data. I remember when I worked for other companies they used to have the Remedy Server running in a read only mode with the demo license in place for pulling archived data.
Just wanted to confirm/understand whether this policy with BMC is still valid or not.


On Mon, Nov 26, 2018 at 2:30 PM Misi Mladoniczky <miz@rrr.se> wrote:

I thought that you might even continue to use the licenses you have on your server and just stop paying support. You will then not be able to get upgrades, support or new license keys if you need to reinstall.

Another solution is to dump out the data to ARX-files and convert these to HTML-pages where you can then review data there if you need to.

I have created a set of free tools to accomplish exactly this task:
- RRR|Chive to dump data to ARX-files: https://rrr.se/cgi/index?pg=chive
- RRR|ArxToHtml to convert the ARX-files and Form Definitions to crude HTML-pages that you store on a file share: https://rrr.se/cgi/tools/main?tool=rrrArxToHTML

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se

November 26, 2018 8:33 AM, "sriram pm" <ramjavaster@gmail.com> wrote:

Hi Experts,

Query regarding BMC Remedy Decommissioning. As part of the data retention policy we need to retain the data. In my previous organizations they used to remove the all the paid licenses from remedy and server will run with the standard demo licenses. This demo login would be used to pull data from remedy based on requirements from the users.

Just wanted to confirm whether this decommissioning process is still applicable. If not please let me know the current process.

Thank you,


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