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Re: BMC Remedy Decommissioning Process

I highly recommend that you check with your BMC or partner sales representative about this scenario.


If you want to continue to run the Remedy ITSM / Remedy AR System platform software and access the data in read-only mode, then you still need to follow certain rules and think about certain best practices.

Ultimately, it boils down to how important this “data retention” policy is for your company.

Yes, perpetual licenses can be used in perpetuity (as the name states), but there are other points to consider.

  1. Not in all pricing models we have used over the years can users access Remedy ITSM for free in read-only mode
  2. For sure you need some administrator licenses to operate the solution. What if the HW fails? What if the configuration needs to be changed?  Those admins needs to have a named user license (which you likely already own)
  3. What if there’s a security issue?  What if users start using newer browser versions?  Keeping a small user footprint with support, so that SW updates are accessible, is something that some customers have done in this scenario.


BTW, unlicensed system (for demo) has a restriction in # of records.





From: ARSList <arslist-bounces@arslist.org> on behalf of Dave Shellman <adshellman@gmail.com>
Reply-To: ARSList <arslist@arslist.org>
Date: Monday, November 26, 2018 at 4:37 AM
To: ARSList <arslist@arslist.org>
Subject: Re: BMC Remedy Decommissioning Process


Good day Sriram


You should be able to access the data using read licenses.  Especially since no changes will be made.




On Mon, Nov 26, 2018 at 5:50 AM sriram pm <ramjavaster@gmail.com> wrote:

Hi Misi,


We have already moved to a different ITSM Tool.  The licensing completes by Dec 2018 and we have already stopped using the tool. We want only the read-only archival data as per the company data retention policy.  We would remove all the paid licenses and hold only the demo license for retrieving the archived data. I remember when I worked for other companies they used to have the Remedy Server running in a read only mode with the demo license in place for pulling archived data.

Just wanted to confirm/understand whether this policy with BMC is still valid or not.






On Mon, Nov 26, 2018 at 2:30 PM Misi Mladoniczky <miz@rrr.se> wrote:


I thought that you might even continue to use the licenses you have on your server and just stop paying support. You will then not be able to get upgrades, support or new license keys if you need to reinstall.

Another solution is to dump out the data to ARX-files and convert these to HTML-pages where you can then review data there if you need to.

I have created a set of free tools to accomplish exactly this task:
- RRR|Chive to dump data to ARX-files: https://rrr.se/cgi/index?pg=chive
- RRR|ArxToHtml to convert the ARX-files and Form Definitions to crude HTML-pages that you store on a file share: https://rrr.se/cgi/tools/main?tool=rrrArxToHTML

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
Find these products, and many free tools and utilities, at http://rrr.se

November 26, 2018 8:33 AM, "sriram pm" <ramjavaster@gmail.com> wrote:

Hi Experts,

Query regarding BMC Remedy Decommissioning. As part of the data retention policy we need to retain the data. In my previous organizations they used to remove the all the paid licenses from remedy and server will run with the standard demo licenses. This demo login would be used to pull data from remedy based on requirements from the users.

Just wanted to confirm whether this decommissioning process is still applicable. If not please let me know the current process.

Thank you,


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