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RE: Changing a Remedy Login ID In Bulk

I just realised I was responding to an email from May 2015.

A bit of a delayed response I’m afraid.  I was in an archive data file and it was the top message.  I’ll blame age. 😊




From: Ben Chernys <Ben.Chernys@softwaretoolhouse.com>
Sent: December-18-18 8:21 AM
To: 'arslist@ARSLIST.ORG' <arslist@ARSLIST.ORG>
Subject: RE: Changing a Remedy Login ID In Bulk


We wrote a Meta-Update script called Databot which works exactly like the BMC Data Wizard (by default).  It will read a spreadsheet of changes in login id (amongst all the other possibilities) and effect the changes across all forms (according to the config).


It works by SQL but can be configured to use the Merge API on an individual form basis when needed for workflow and integrations. 

Adding your own forms is as easy as adding a line to a spreadsheet. 


It is extensible – that is, you can configure your own “Data Admin” jobs and sports an “Undo” feature.


It is free with Meta-Update and is included in free Meta-Update trials.




Ben Chernys
Senior Software Architect


Canada / Deutschland
Mobile:    +49 171 380 2329   GMT - 7 + [ DST ]

Mobile     +1 403  554 0887
Web:         www.softwaretoolhouse.com

We are a BMC Technology Alliance Partner



Check out Software Tool House's free Diary Editor and our  Freebies Section for ITSM Forms and Fields spreadsheet.

Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. 


Meta-Archive does ITSM Archiving your way: with your forms and your multi-tenant rules, treating each root request as a complete tree and checking associatuions.  Archive output to different servers, HTML pages with links to attachments or archive forms.


Meta-Databot is an automated, extensible BMC Data Wizard.  It reads a file of data changes and sports an Undo feature.


Pre ITSM 18.08?  Clarify?  HP? Roll your own?  No problem!  You can keep your valuable data!







From: Action Request System discussion list(ARSList) <arslist@ARSLIST.ORG> On Behalf Of Timothy Powell
Sent: May-14-15 9:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: Changing a Remedy Login ID In Bulk



I can’t speak to ITSM 8.1 because we have not yet upgraded to it, but in ITSM 7.6.04, you can do this using the Out-of-Box Data Wizard.

In 7.6.04 this is located at:
Application Administration Console/Custom Configuration (tab)/Foundation/Data Management Tool/Data Wizard Console





From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Scott Hallenger
Sent: Thursday, May 14, 2015 11:23 AM
To: arslist@ARSLIST.ORG
Subject: Changing a Remedy Login ID In Bulk



Hello Lister's,

I was wondering if it is possible to update/change an existing Remedy login ID of it were to be exported with its GUID or entry ID and then re-imported with the changed info. I'm on ITSM 8.1. For example, if I wanted to change "jdowe" to "jdowe1", is it possible to do this through export & re-import.

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_ARSlist: "Where the Answers Are" and have been for 20 years_